IT Infrastructure Library (ITILŽ) 2011 Edition Foundation Syllabus

ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world and is supported by professionals who have obtained their ITIL certification. Because it provides a cohesive set of best practices, drawn from the public and private sectors internationally, professionals benefit from IT Infrastructure Library (ITIL) training to help them pass the IT Infrastructure Library (ITIL) exam.

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IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution, which makes IT Infrastructure Library (ITIL) training critical for professionals to stay informed. ITIL Foundation Level has undergone a major refresh which is reflected in IT Infrastructure Library (ITIL) 2011 Edition and represents an important evolutionary step in its life.

The refresh has transformed IT Infrastructure Library (ITIL) 2011 Edition guidance from providing a great service to being the most innovative and best in class. 2011 Edition allows users to build on the successes of V3, but take IT service management even further.

IT Infrastructure Library (ITIL) 2011 Edition Foundation is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools, making it critical for professionals to participate in ITIL Foundation Level training in preparation for their ITIL Foundation Level exam.

Benefits of CBT Direct’s Online ITIL 2011 Edition Foundation Certification Training

CBT Direct boasts the most beneficial online certification training on the market. With online training, you have the flexibility to study on your schedule, and with the speed and reliability of the internet, CBT Direct’s IT Infrastructure Library (ITIL) 2011 Edition Foundation Syllabus training course is accessible anywhere you have an internet connection. Convenience finally costs less with CBT Direct – the most affordable online training solution today.

The unique design of CBT Direct’s IT Infrastructure Library (ITIL) 2011 Edition Foundation Syllabus course emphasizes learner initiative, self-management and experiential learning. CBT Direct’s online course design begins with the definition of user-focused performance objectives and then proceeds to the selection and implementation of instructional strategies and learning activities appropriate for those objectives. This effective instruction model for CBT Direct’s IT Infrastructure Library (ITIL) 2011 Edition Foundation Syllabus training course ensures the greatest level of comprehension and retention to prepare you for your IT Infrastructure Library (ITIL) 2011 Edition Level exam.

CBT Direct also offers online mentoring for over 100 current major certification exams, including IT Infrastructure Library (ITIL) 2011 Edition Foundation, for IT professionals and end-users alike. CBT Direct’s mentors have a minimum of 20 certifications each and are available 24/7*.
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Who Benefits from CBT Direct’s ITIL 2011 Edition Foundation Certification Training?

This course is for information technology managers and support personnel who are looking to improve and streamline the processes used to support the deployment of information technology within an organization, and individuals preparing for the ITIL Foundation Level certification V3 exam.

What Professionals Will Learn from CBT Direct’s ITIL 2011 Edition Foundation Certification Training

Professionals who participate in CBT Direct’s ITIL Foundation Level certification v3 training will understand the reasons for ITIL’s popularity and success as well as the features on the ITIL Foundation Level qualification examination scheme.

Our ITIL Foundation Level training program covers the basics of service and service management by identifying how a service can provide value, the features of services and the features of service management. Professionals will be shown how the ITIL Foundation Level Service Lifecycle matches to each ITIL Foundation Level volume in the ITIL Foundation Level book set with a description of what it provides as well as the goals and objectives of each phase. Click here to see a detailed curriculum outline.

IT organizations require information to create the design specifications necessary to provide IT services to their customers. Service design processes are important because they provide organizations with information that will affect their decisions on designing solutions for new or changed services. CBT Direct’s ITIL Foundation Level certification v3 training is intended to introduce learners to the service design processes.

By taking our ITIL Foundation Level training course, learners will be able to identify reasons why organizations should develop service management as a strategic asset and recognize how an organization develops service management as a strategic asset in a given example.

ITIL Foundation Level training will help professionals identify the role of Pattern of Business Activity (PBA) and User Profile (UP) in demand management. They will also learn how to recognize the characteristics of Financial Management concepts, understand Financial Management key inputs and key outputs.

In preparation for their ITIL Foundation Level certification v3 exam, candidates will study aspects of service design, design technology architectures, design processes and measurement systems and metrics. Our ITIL training will also help them become knowledgeable in service delivery strategy, service design tools and process activities.

CBT Direct’s ITIL Foundation Level certification v3 training covers basic concepts of IT service management, the production and maintenance of IT policies, architectures and documents for the design of innovative IT infrastructure service solutions and processes. Professionals who participate in our ITIL Foundation Level training program will recognize the benefits of the program when they successfully complete the ITIL Foundation Level exam and put into practice the knowledge they gained.

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The ITILŽ courses on this page are offered by Skillsoft.


IT Infrastructure Library (ITILŽ) 2011 Edition Foundation Syllabus

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