Help Desk Institute (HDI) Online Training Courses

Call 1-800-358-6389 The Help Desk Institute (HDI) is the world's largest IT service and technical support membership association. HDI is guided by an international panel of industry experts and is the leading resource for help desk/support center best practices and current trends.

CBT Direct supports CSR professionals who are focused on quality customer service by offering a comprehensive Help Desk Institute training course that is aligned to the HDI Customer Service Representative certification exam. Our online training course focuses on the Help Desk Institute CSRís best practices: communication and listening techniques, documentation, problem solving, troubleshooting skills, negotiation and conflict and responding to difficult customer behaviors.



Help Desk Institute (HDI) Solution Areas

Customer Service Representative (CSR) Certification Ė CBT Direct specializes in CSR Certification online training for the Help Desk Institute Certification. CBT Directís Customer Service Representative Certification training is developed from HDI standards and prepares students to achieve their certification in understanding how to assess customer needs and exceed their expectations to reach their companyís customer service mission statement.

Benefits of CBT Directís Human Resource Online Training

CBT Direct boasts the most beneficial customer service representative online certification training on the market. With online training, you have the flexibility to study on your schedule, and with the speed and reliability of the internet, CBT Directís CSR training course is accessible anywhere you have an internet connection. Convenience finally costs less with CBT Direct Ė the most affordable online training solution today.

The unique design of CBT Directís customer service representative certification course incorporates a proven four-step learning process: presentation, demonstration, guidance and independent practice. This four-step proven learning model for CBT Directís customer service representative training course ensures the greatest level of retention to prepare you for the HDI customer service representative certification exam.

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