Essential Skills for Administrative Support Professionals Curriculum Outline
Administrative Professionals: Representing Your Boss
Overview/DescriptionAs an administrative support professional, every interaction you have with others leaves an impression of not only yourself but of your boss. The ability to represent your boss in a positive and professional light is essential to both your own and your bosss success. This course covers the skills you need to be successful as an administrative professional, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills. It also describes strategies for anticipating your bosss needs, for making your boss look good, and for keeping your boss informed. Finally, you are presented with techniques for effectively communicating a bosss messages and decisions.
Target AudienceEmployees in administrative support positions, as well as individuals who want to refresh their administrative skills
Expected Duration (hours)1.0
Lesson Objectives Administrative Professionals: Representing Your Boss
Identify the skills and personal qualities necessary for success as an administrative support professional Match strategies for meeting the needs of your boss to examples of how to implement them Recognize examples of ways to convey a confident and authoritative impression when representing your boss Use the steps to communicate a decision for your boss, in a given scenario Course Number:
ad_01_a01_bs_enus Back to ListAdministrative Professionals: Common Administrative Support Tasks
Overview/DescriptionWhen it comes to a typical day at the office for an administrative professional, each days planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a typical day are varied and ever-changing. But regardless of how much the agenda changes from day to day, there are standard tasks that every administrative professional will perform regularly. This course describes common administrative support tasks. Specifically, it covers the stages of the records management life cycle and details the different types of classification systems used for sorting records. The course also discusses the key tasks involved in arranging business travel, including considerations for international travel. Finally, the course describes the steps for planning and scheduling meetings, as well as the key techniques for recording meetings.
Target AudienceEmployees in administrative support positions, as well as individuals who want to refresh their administrative skills
Expected Duration (hours)1.0
Lesson Objectives Administrative Professionals: Common Administrative Support Tasks
Use the alphabetic, numeric, and alphanumeric classification systems to sort given records Recognize how to plan a business trip Identify the main considerations for international travel Recognize how to plan and schedule meetings Identify steps to take when recording meetings Course Number:
ad_01_a02_bs_enus Back to ListAdministrative Professionals: Maximizing Your Relationship with Your Boss
Overview/DescriptionAs a good administrative professional, you provide invaluable support to your boss and the business. This support is optimized when the working relationship between you and your boss is a true partnership. Within this partnership, your relationship must be managed and maintained according to the particular management style of your boss to ensure compatibility, dependability, and efficiency as you work toward common goals. Through partnership, you can maximize your relationship with your boss and realize benefits for yourself and your career. This course explores ways to build a partnership with your boss. Specifically, it covers ways of establishing and maintaining the elements of a true partnership, and shows how you can benefit personally from it. The course also covers approaches for dealing effectively with different management styles and techniques for successfully handling confrontations that may occur over the course of your partnership with your boss.
Target AudienceEmployees in administrative support positions, as well as individuals who want to refresh their administrative skills
Expected Duration (hours)1.0
Lesson Objectives Administrative Professionals: Maximizing Your Relationship with Your Boss
Recognize the necessary elements for building and maintaining a positive partnership with your boss Recognize appropriate responses for dealing with a boss who is exhibiting a particular management style Use assertive techniques to successfully handle a confrontation with your boss Course Number:
ad_01_a03_bs_enus Back to ListAdministrative Professionals: Interacting with Others
Overview/DescriptionRegardless of the industry you work in, the organization you work for, or the boss you have, as an administrative support professional, almost all of the tasks you perform on a daily basis require, in some way, interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to get the feedback, information, and help you need to effectively perform in your role. This course addresses the skills administrative support professionals require to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive colleague, including some best practices for doing so. You will also be introduced to techniques to use to ask for help from colleagues in a respectful and proactive way in order to accomplish your goals. Finally, the course covers some techniques to help you deal with criticism, including how to react to and act on it constructively.
Target AudienceEmployees in administrative support positions, as well as individuals who want to refresh their administrative skills
Expected Duration (hours)1.0
Lesson Objectives Administrative Professionals: Interacting with Others
Recognize how to be a supportive colleague and member of your bosss team Recognize how to effectively ask for help from your coworkers Use constructive techniques to deal with criticism Course Number:
ad_01_a04_bs_enus Back to ListAdministrative Professionals: Putting Your Best Foot Forward
Overview/DescriptionAs an administrative professional, there are many skills and competencies you must master, ranging from organizational skills to technical aptitude. In order to be truly successful, though, you must also master other essential skills like the ability to gain the trust, respect, and admiration of your boss and colleagues. You must also remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating through office politics. This course introduces some best practices for making a good impression as an administrative professional. Specifically, youll learn how to project a positive professional image by building credibility and maintaining authenticity. Youll also explore the importance of communicating honestly, respecting others, and having a positive outlook in order to create a positive work environment. Finally, youll learn how to practice positive office politics to enable you to put your best foot forward as you make your mark in the organization.
Target AudienceEmployees in administrative support positions, as well as individuals who want to refresh their administrative skills
Expected Duration (hours)1.0
Lesson Objectives Administrative Professionals: Putting Your Best Foot Forward
Recognize how to build credibility and maintain authenticity to project a positive, professional image Take actions to counteract a negative work environment Recognize examples of tactics that reflect the guidelines for practicing positive office politics Course Number:
ad_01_a05_bs_enus Back to ListEssential Skills for Administrative Support Professionals Simulation
Overview/DescriptionThe role of the administrative support professional today reaches far beyond the dated cliche of the secretary answering phones and filing documents. Effective administrative support professionals require an extensive array of skills, including communication, organizational, managerial, problem-solving, and conflict-resolution skills. Without such skills, the administrative support professional risks both his or her success and the success of his or her boss. The simulation Essential Skills for Administrative Support Professionals is designed to provide participants with the opportunity to practice administrative support skills in a secure, virtual environment before facing the challenge of an actual, real-world scenario. Over the course of the simulation, participants will be tested on the objectives of working effectively to meet your bosss needs, executing common administrative support tasks, maintaining an effective relationship with your boss, and putting your best foot forward. The simulation Essential Skills for Administrative Support Professionals comprises three scenarios and is based on the SkillSoft Series Administrative Professionals. Links are provided throughout the simulation to the following SkillSoft courses: ad_01_a01_bs_enus, ad_01_a02_bs_enus, ad_01_a03_bs_enus, ad_01_a04_bs_enus, and ad_01_a05_bs_enus.
Target AudienceEmployees in administrative support positions, as well as individuals who want to refresh their administrative skills
Expected Duration (hours)0.5
Lesson Objectives Essential Skills for Administrative Support Professionals Simulation
Working effectively to meet your bosss needs. Executing common administrative support tasks. Maintaining an effective relationship with your boss. Putting your best foot forward. Course Number:
AD001A Back to List
Essential Skills for Administrative Support Professionals
This self-paced online training course introduces you to the Essential Skills for Administrative Support Professionals.
To become a successful administrative support professional you need to learn to manage yourself as well as others. You
must be able to cooperate with co-workers as well as bosses to become respected, listened to and successful overall. In
today’s world, the opportunities for the administrative professionals are increasingly opportunistic. There is a better
chance for the professional to assume additional decisive responsibilities and take a more leading and conjunctive role
within their company or firm.
Our administrative training will explain how to evaluate yourself to make sure that you are at a place in your career
where you should assume these extra responsibilities. As an administrative professional you will need to learn different
strategies, organizational abilities and resource management skills that will increase the changes for a positive outcome
of your venture to ensure that you will be ready to pursue advancement in the future. Traditional ideas of a secretary are
rapidly evolving into more of a partnership with ones boss, and it is important to be prepared for this role.
CBT Direct’s Online Essential Skills for Administrative Support Professionals training will guide professionals
through the myriad of skills and techniques they will need to employ in order to ready themselves for these advancements.
Our online training will cover the many available steps used to prepare and act on a business plan for advancement, and
the new duties and abilities that could come with this possible forward movement.
Benefits of CBT Direct’s Online Essential Skills for Administrative Support Professionals Training
CBT Direct boasts the most beneficial online training on the market. With CBT Direct’s online training, you have the
flexibility to study on your schedule, and with the speed and reliability of the internet, CBT Direct’s Essential Skills
for Administrative Support Professionals training course is accessible anywhere you have an internet connection. Convenience
finally costs less with CBT Direct - the most affordable online training solution today.
The unique design of CBT Direct’s Essential Skills for Administrative Support Professionals course emphasizes learner
initiative, self-management and experiential learning. CBT Direct’s online course design begins with the definition of
user-focused performance objectives and then proceeds to the selection and implementation of instructional strategies
and learning activities appropriate for those objectives. This effective instruction model for CBT Direct’s Essential
Skills for Administrative Support Professionals training course ensures the greatest level of comprehension and retention.
Who Benefits from CBT Direct’s Online Essential Skills for Administrative Support Professionals Training?
Professionals and executive secretaries in the managerial support industry that would like to improve upon their
administrative professional skills and office procedures. As well, business minded individuals who would like to
familiarize themselves with the office environment.
What Professionals Will Learn from CBT Direct’s Online Essential Skills for Administrative Support Professionals Training
Professionals will identify the skills needed to become successful as an administrative professional, including communication
skills, organizing and managing skills, problem-solving skills, and basic office skills. Learners will examine strategies for
anticipating your boss's needs, for making your boss look good, and for keeping your boss informed. Finally, students will
learn techniques for effectively communicating a boss's messages and decisions.
With CBT Direct’s Essential Skills for Administrative Support Professionals training, you'll learn common administrative
support tasks. Specifically, our course explores the stages of the records management life cycle and details the different
types of classification systems used for sorting records. This training course discusses the key tasks involved in arranging
business travel, including considerations for international travel. Additionally, our online course describes the steps for
planning and scheduling meetings, as well as the key techniques for recording meetings.
Click here to see a detailed curriculum outline.
This course explores ways to build a partnership with your boss. Learners will discover ways of establishing and
maintaining the elements of a true partnership, as well as how you can benefit personally from it. This self-paced
online training course discusses ways for dealing with different management styles. Learners will discover techniques
for successfully handling confrontations that may occur over the course of your partnership with your boss.
This online training course addresses the skills an administrative support professional requires to be able to
interact effectively with others. Learners will be introduced to the benefits of being a supportive colleague,
including some best practices for doing so. This training course will introduce students to techniques, used to
ask for help from colleagues in a respectful and proactive way in order to accomplish your goals. Finally, this
training course covers some techniques to help you deal with criticism, including how to react to and act on it
constructively.
This course introduces some best practices for making a good impression as an administrative professional. Specifically,
you'll learn how to project a positive professional image by building credibility and maintaining authenticity. This online
course explores the importance of communicating honestly, respecting others, and having a positive outlook in order to create
a positive work environment. Finally, you'll learn how to practice positive office politics to enable you to put your best
foot forward as you make your mark in the organization.
Essential Skills for Administrative Support Professionals
